Dunkin’ surveys spark ideas for change

Kaitlin Bradshaw, Staff Writer:
If America runs on Dunkin, then some students say Southern Connecticut State University must be off the map.
“The line is too long and the service is slow,” said Dave Trau, a psychology major.
This is the typical response when students are asked about the Dunkin’ Donuts in the Michael J. Adanti Student Center. Students have been so fed up with the service and quality of the Dunkin’ Donuts, that it has been one of the top three complaints heard by the Student Government Association.
Chuck Klatt, a nursing major and the board chair of student issues, along with Chris Rosa, have put together a survey for students to fill out about their Dunkin’ Donuts experience. The survey, located at the entrance of Dunkin’, asks customers how long they waited in line, did they enjoy the experience with the staff, if they were they satisfied and which line were they in, express or the regular line. There is also a space at the bottom for individual comments.
“After the first trial we had 186 surveys filled out, 139 of those were unsatisfied customers,” said Klatt. “We hope to have more than 500 surveys completed in order to organize our information and present it to Danny Dawkins.”
The survey has already caught the attention of the student center managers. After the first week,the managers went to the SGA and talked about possible solutions, like switching Dunkin’ to the Mondo location which allows more room for the workers and the long lines, said Klatt.
“Normally it takes months to get a response, but we’re creating awareness. If students really want a change they should take the survey, be very specific about the time they went to Dunkin’ and the worker. They can complain online, take the survey, talk to the SGA and food committee. We want specific comments, be critical and also acknowledge those workers doing well,” said Klatt.
Alexandria Nogas, a sophomore, works at a Dunkin’ Donuts in her home town and is very frustrated with the Dunkin’ in the student center.
“They are unorganized, Chartwells has no order, they [the workers] don’t know what they’re doing. I don’t appreciate how rude they are and the way they serve people are rude,” she said.
Nogas said compared to her Dunkin’ it’s like night and day.
“I always have a manager on staff that makes sure we do our job, everything is stocked and we are polite to customers even if they’re rude to us,” said Nogas.
“There should be actual Dunkin’ workers, not Chartwell employees. They should maintain an order where the register person stays on register and also gets donuts while someone else makes coffee — one consecutive chain.”
Jon Rivnyak, a history secondary education major, also worked at a Dunkin’ Donuts and said that the one he worked at was amazing compared to here.
“I’d rather walk down the street,” said Rivnyak.
Nogas said a way for the experience at Dunkin’ to be better is if the staff is happier.
“Put a smile on their face, it will put a smile on someone else’s face,” she said.
Klatt said the number one goal of the survey is change.
“Twenty minutes is too long to wait in line. Coffee should wake you up for class, not make you late.”